October 12th, 2024Respect, care and comfort at Hepburn House

I never imagined Mum would move from our family home in Traralgon – her home for nearly 60 years.     

But after experiencing some health issues and coming to the realisation that living alone was no longer practical or safe, she made the decision to make Hepburn House her home during a respite stay.     

It was in her own time and on her terms. It wasn’t long before mum  embraced her new chapter at Hepburn House.     

The welcoming front office staff provide the first introduction to a truly warm experience. Whether you meet the physios, the cleaners, personal care staff, nurses, engaging activity organisers, the much-loved in-house tradie or the gorgeous staff who ensure cuppa time is never missed, everyone is focused on the wellbeing of residents and their families.     

Hepburn House gives you real comfort in the aged care sector with residents being shown so much respect and care.     

Over the past six months Mum’s transition has been a joyful experience for her and the whole family.

Of course it’s an emotionally difficult time leaving your home, friends and community. But the team at Hepburn House has helped Mum to easily settle into her new home.     

Being able to pop in just two minutes down the road to see Mum is a far cry from a five-hour drive and I love that she is now so close.

Importantly,  the decision to move was Mum’s, and I’m incredibly proud of her determination to adjust to her new home.

But for Mum it is all about how easy the team at Hepburn House have made it.     

“The care is wonderful. Nothing is too much trouble and whether it is day or night, the staff are always close by. The compassion and support shown by the staff across all areas make it a wonderful place to call my home.”    

 Words: Narelle Groenhout