December 21st, 2025Apprentice Helpdesk proving valuable tool for trainees

The free Apprentice Helpdesk is proving a valuable support tool for apprentices and trainees.

There have been 1,500 calls to the helpdesk since its launch in June, providing support with training, work and personal challenges.

The helpdesk is a free phone and online service for apprentices and trainees, their parents and employers. It is staffed by specially trained Case Support Officers who provide information, guidance and referrals.

The helpdesk Case Support Officers are actively providing practical guidance on the top three issues raised by apprentices: pay, conditions and finding employment.

In addition to the helpdesk, the Apprentice Support Officer program provides one-on-one support to apprentices across the state. The Apprentice Support Officer program has supported more than 169,100 apprentices since it began.

Apprentices and trainees can also access free counselling through the Apprentice Employee Assistance Program, which provides confidential short-term support for mental health and personal issues, difficult workplace situations and financial concerns.

The Apprentice Helpdesk is available from 9am-5pm, Monday to Friday (excluding public holidays). Contact 1300 311 820 or apprenticehelpdesk@djsir.vic.gov.au.