August 6th, 2025Disruption to mobile services
Due to third party works by Optus, Telstra has been asked to shut down parts of its mobile base station for Health & Safety purposes at Mount Franklin.
This will result in disruption to its mobile services in the area.
Temporary disruptions
Telstra mobile customers will receive texts advising of the upcoming work.
There will be varying impact to the service during the following period:
- Monday 11 August to Sunday 17 August. Between the hours of 7:00am to 7:30pm
Tips for improving connectivity while works are underway.
Telstra customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling. This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi. Customers require an active Internet connection.
Telstra also encourages business owners talk to their bank about connecting their EFTPOS terminals to their NBN / Starlink or Wi-Fi connection to prevent delays in processing transactions.
