June 29th, 2025Help for rental and mortgage stress

The state government is helping Victorians facing rental and mortgage stress by expanding access to free financial counselling services.

Minister for Consumer Affairs Nick Staikos, and Member for Wendouree Juliana Addison, have visited Child and Family Services Ballarat, which received $900,000 over three years in the recent Financial Counselling Funding Round to expand support to residents in the Central Highlands region.

It’s one of 16 providers across Victoria to receive funding under latest round of the $15 million initiative, which supports Victorians facing housing-related financial challenges due to cost-of-living and other financial pressures.

Child and Family Services Ballarat will use its grant to establish a ‘Financial Wellness Hub’ to increase access to support services and help Victorians in need to build financial independence.

The hub uses an integrated service approach, with community engagement, a financial counsellor, and financial capability workers on hand to provide guidance and support.

Child and Family Services Ballarat received a further $372,982 from 2023–24 through the Rental Stress Support Package to deliver intensive case management to vulnerable renters.

The government has invested more than $45 million over the past three years to support community agencies across Victoria to deliver general and specialist family violence financial counselling to those in need.

The Financial Counselling Program is delivered through Consumer Affairs Victoria and supported more than 23,000 Victorians in 2023 –24, including more than 4,100 people affected by family violence.

Victorians can find their closest financial counselling provider by contacting the National Debt Helpline at ndh.org.au or calling 1800 007 007.