May 5th, 2023Locals get chance for say on council customer service

The Macedon Ranges Shire Council is inviting public feedback on its Customer Service Centres review.

Councillors at their April 26 meeting adopted the revised Customer Service Charter following community consultation earlier this year, while also endorsing a recommendation for further consultation on the future of its four existing Customer Service Centres.
In 2022, Council’s Customer Service Centre opening hours were analysed and a review undertaken
across the Gisborne, Kyneton, Romsey and Woodend sites, to determine the number and type of in-person interactions over a set period.
This review revealed significant contrasts in attendance and activities performed at all centres, with
Woodend and Romsey in particular recording comparably lower levels of foot traffic.
Considering a number of factors, the review led to a recommendation that operating the Woodend site
as is was not viable in the long term, and that an opportunity exists to redistribute resources to areas
with higher demand, to achieve better customer service outcomes across the shire.
Mayor Annette Death: “The revised Customer Service Charter focuses on strengthening our
service delivery, and in line with this, it is timely that we revisit how best to balance the needs of the
community with using our resources most effectively. This proposal would cease customer-facing
interactions at the Woodend, while still maintaining a level of service to that community.”
Feedback is invited on the Customer Service Centre review from 27 April to 24 May, with more
information available via mrsc.vic.gov.au/your-say on-line.