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Shire updates policy on complaints, ‘unreasonable’ behaviour

June 3rd, 2024Shire updates policy on complaints, ‘unreasonable’ behaviour

The Macedon Ranges Shire Council has endorsed a new policy to guide how it manages complaints and behaviour deemed to be "unreasonable" into the future.

The Macedon Ranges Shire Council has endorsed a new policy to guide how it manages complaints and behaviour deemed to be “unreasonable” into the future.

At its recent scheduled May meeting the council rubber-stamped its new Complaint and Unreasonable Behaviour Policy.

Endorsement of the new policy follows a period of community consultation held over February-March this year.

The updated Policy aims to improve complaint handling and to recognise and manage unreasonable
behaviour.

It is also hoped to reinforce the council’s commitment to providing a high standard of customer service in
line with its Customer Service Charter.

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